Policies
We recognize that things come up and are happy to accommodate within reason; Whenever possible we try and reschedule as quickly as we can. Because our cleaning specialists depend on the schedules we provide for them, we need to ensure to the best of our ability that we are taking care of our Team Members in the event one of the below instances occur. We appreciate your understanding of the below policies:
​
Lateness/Lockouts
Our cleaning specialists will wait up to 15 minutes during lockouts - thereafter, a no-show cancellation will be applied and loss of deposit or a $50 lockout charge will be applied to the account (whichever applies). To avoid this, we ask that a keyless entry code be provided if available.
Deposits
For new clients, a full deposit is now required to be made within 72 hours of accepting the agreed upon date of service. Deposits will be forfeited should cancellation of services be made within 72 hours of your scheduled date of service. We will allow up to one reschedule with a loss of $50 (our cancellation fee) and the remaining balance will need to be paid within 24 hours of the time you agree to a reschedule.
Cancellations
We reserve the right to charge a $50 fee for any cancellation that occurs within 72 hours of your scheduled date of service. We will no longer provide courtesy write offs of these charges.
​
Late Payments
Payment for services rendered is due at the time of service. As such, any payment made >3 days post-cleaning will result in a late fee of 10% of the total balance owing. If late payments become an issue, we will request payment before our arrival.
​
All fees will be charged via Venmo (if available). If you do not have a Venmo account, we will assess the fee via Quickbooks and the 3.5% debit/CC fee will apply.
​
In addition, we request the following:
​
Photos
We reserve the right to capture photos of results and the environments we work in to showcase our skills and to create content for our social platforms. In doing this, we ensure no personal identifying information can be seen. This includes but is not limited to: family photos, client names, and the specific location.
​
Feedback
We always welcome feedback on your service. We guarantee our work and want to be sure you're fully satisfied. Any concerns you have related to your cleaning sessions must be addressed within 24 hours of the service rendered, including accompanying photos.
​
Temperature
It is important for the health, safety, and effectiveness of our work to ensure the environment we work in is set to a reasonable temperature. At least 2 hours ahead of your scheduled service, we ask that the temperature is set between 65-69 degrees. We would love the opportunity to further explain our reasoning, so if you have any questions please do not hesitate to ask!
If you have any questions or concerns about any of the above policies, we invite you to send us an email at info@acleansweepmn.com so that we can address your concerns regarding these policies.
​
​
